Frequently Asked Questions (FAQs)
Welcome to the Luxveera FAQ section. Here you’ll find answers to the most common questions about orders, shipping, payments, and returns.
📦 Orders & Shipping
Q1: How long does delivery take?
Orders are typically delivered within 2–5 business days after dispatch.
Q2: Do you offer free shipping?
Yes, we offer free shipping on all orders.
Q3: How can I track my order?
Once your order is shipped, you will receive tracking details via email or message.
Q4: What if my order is delayed?
Occasional delays may occur due to courier issues or peak seasons. If your order is significantly delayed, please contact our support team.
💵 Payment Information
Q5: What payment methods do you accept?
We currently offer Cash on Delivery (COD). Credit and debit card payments will be available soon.
Q6: Is Cash on Delivery safe?
Yes. You only pay when your order arrives at your doorstep.
🔄 Returns & Exchanges
Q7: Do you offer returns or exchanges?
Yes, we offer a 30-day exchange policy.
Q8: How do I request a return or exchange?
Simply contact our support team with your order number and details of the issue.
Q9: Are there any items not eligible for exchange?
Items that are damaged due to misuse or not in original condition may not qualify.
📞 Customer Support
Q10: How can I contact customer support?
You can reach us at:
Phone / WhatsApp: +92 370 1086607
Email: luxveera1@gmail.com
We aim to respond within 24 hours.
🔐 Security & Privacy
Q11: Is my personal information secure?
Yes. We prioritize customer privacy and handle all information securely.